About us

However, old BSM ways of working (that’s bad service management) constrains progress and slow work down from getting done.

By way of example, we consistently find:

§  Rigid processes – that limit the agility and speed at which you can deliver great service experiences and respond to business change.

§  Disparate, disconnected tools – that interrupt the flow of quality information. This negatively impacts good decision making and placing unfair strain and pressure on people which leads to errors.

§  Siloed Development, Operations and Business teams – struggle to be connected due to siloed tooling, workflows and work structures that are curtailing the critical enablement of high performing digital business.

The bottom line is Hagrid unlocks IT at high velocity.

§  Empowering teams to deliver great service experiences fast with practices and processes that are continually adapted to their needs.

§  Providing teams with greater insights and more visibility to make better decisions with greater impact

§  Delivering integrated, streamlined workflows and information across development and operations and the business to accelerate delivery, enhance supportability and derive value at scale.

We have tonnes of experience and we bring that to the table each and every day. We’re here to get rid of BS and also to give our customers a fair go – we never screw them over or gouge them or let them down…..

While delivering great customer experiences is important to us what is paramount to our success is customer loyalty. Hagrid is celebrating our 21^st birthday and we’re very proud that many of our customers have been loyal for that entire journey.